Terms & Conditions

1. Acceptance of Terms

Welcome to the Sunnyside Medical Pharmacy website. These Terms & Conditions govern your access to and use of our website and related online communication services.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the website.

These terms apply to website use and online communications. They do not replace applicable laws, professional pharmacy standards, or the terms governing specific pharmacy services.

2. Pharmacy Services

Sunnyside Medical Pharmacy provides pharmacy-related services, which may include prescription dispensing, medication counselling, prescription refill coordination, compounding services, and other services offered by the pharmacy.

All pharmacy services are subject to applicable legislation, professional standards, prescription requirements, clinical appropriateness, and pharmacist assessment.

Submitting an online inquiry or communication does not guarantee that a prescription will be dispensed, a medication will be available, or a requested service will be provided.

3. No Substitute for Professional Medical Advice

Information provided on our website or through general text messages is intended for informational and customer service purposes only. It is not a substitute for an individualized assessment or advice from a qualified healthcare professional.

Do not rely on website content or automated messages to diagnose a condition, change a medication, or determine whether treatment is appropriate.

For urgent medical concerns, seek appropriate medical attention. For an emergency, call 911.

4. Prescriptions, Refills, and Orders

Prescription refills, compounded preparations, and other pharmacy orders are subject to prescription validity, clinical review, ingredient availability, supply conditions, and applicable legal requirements.

A refill reminder or order notification does not guarantee that a prescription has been authorized, that a refill is available, or that an order is ready for pickup. Please contact the pharmacy if you require confirmation.

Patients are responsible for providing accurate information and notifying the pharmacy of relevant changes, including contact details and medication-related information.

5. SMS and Text Messaging Terms

By opting in to receive text messages from Sunnyside Medical Pharmacy, you agree to receive messages relating to the services and communication categories described when you provide consent.

Messages may include:

  • Prescription-ready notifications.

  • Prescription refill reminders.

  • Pharmacy order and service updates.

  • Responses to customer inquiries.

  • Other communications for which you have provided appropriate consent.

Message frequency: Varies based on your pharmacy needs and interactions with us.

Message and data rates: Standard message and data rates may apply.

Opt-out: You may withdraw your consent to receive text messages at any time by replying STOP.

Help: Reply HELP or contact Sunnyside Medical Pharmacy at [Insert Pharmacy Phone Number].

Consent to receive text messages is not a condition of purchasing goods or receiving pharmacy services. You may continue to contact and receive services from the pharmacy through other available channels.

Wireless carriers are not responsible for delayed or undelivered messages. Delivery may depend on your carrier, device, network availability, and other factors outside our control.

Please notify us if your mobile number changes. Do not share confidential medical information through ordinary text messages unless the communication method has been confirmed as appropriate.

6. Website Use

You agree to use our website lawfully and responsibly. You must not:

  • Use the website for unlawful, fraudulent, or misleading purposes.

  • Attempt to gain unauthorized access to our systems or information.

  • Interfere with website operation or security.

  • Submit information that you know is false or misleading.

  • Use our website in a way that infringes the rights of others.

We may restrict access to the website where reasonably necessary to protect its security, integrity, or proper operation.

7. Privacy

Your use of our website and communication services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and safeguard personal information.

We handle personal health information in accordance with applicable privacy laws, including Ontario's PHIPA, where applicable.

Please review our Privacy Policy for further information about your privacy rights and our practices.

8. Third-Party Websites and Services

Our website may link to third-party websites, platforms, or services for convenience. We do not control and are not responsible for the content, availability, security, or privacy practices of independent third parties.

Your use of third-party services may be subject to their own terms and policies.

9. Website Information and Availability

We make reasonable efforts to keep website information accurate and up to date. However, we do not guarantee that all information is complete, current, error-free, or continuously available.

We may modify, suspend, or discontinue website features at any time, subject to applicable law.

10. Intellectual Property

Unless otherwise indicated, website content, including text, graphics, logos, and other materials, is owned by or used with permission by Sunnyside Medical Pharmacy.

You may view and use website content for personal, non-commercial purposes. You may not reproduce, distribute, modify, or commercially exploit our content without prior permission, except where permitted by law.

11. Limitation of Liability

To the extent permitted by applicable law, Sunnyside Medical Pharmacy is not responsible for losses arising from interruptions to website access, third-party service failures, or reliance on general website information that is not intended to replace professional advice.

Nothing in these Terms & Conditions excludes or limits liability, rights, or obligations that cannot lawfully be excluded or limited, including applicable professional duties and statutory consumer protections.

12. Changes to These Terms

We may revise these Terms & Conditions from time to time. Updated terms will be posted on our website with a revised effective or update date. Continued website use after changes take effect constitutes acceptance of the revised terms to the extent permitted by law.

13. Governing Law

These Terms & Conditions are governed by the laws applicable in Ontario and the applicable laws of Canada, without limiting any mandatory rights or protections available under applicable law.